Last updated: October 5, 2026
This Privacy Policy explains how Arslive ("Arslive," "we," "us") collects, uses and shares information when you visit arslive.com (the "Site") or call +1 (855) 797-4028.
Information we collect
Information you give us
- Contact details such as your name, phone number, email address and ZIP code or service address.
- Details about your plumbing problem that you share on a call or in our contact form.
- Call recordings and call details (caller number, date, time, duration), where permitted by law. We tell you at the start of a call if it may be recorded.
Information collected automatically
- Device and browser information, IP address, pages viewed, referring pages and the time and date of your visit.
- Advertising information, such as which ad you clicked (for example, a Google Ads click identifier).
- Cookies and similar technologies, described in our Cookie Policy.
How we use information
- To connect you with an independent plumbing service provider who serves your area.
- To respond to your questions and provide customer service.
- To measure and improve our Site and advertising, including through Google Ads conversion tracking.
- To monitor call quality, train staff, prevent fraud and comply with the law.
How we share information
We do not sell your personal information for money. We share information only as follows:
- Plumbing service providers. When you ask for help, we share your contact details and description of the problem with the independent provider we connect you with, so they can contact you and do the work. Their use of your information is governed by their own privacy practices.
- Service vendors. Companies that help us run the Site, phone system, analytics and advertising (such as hosting, call tracking and Google), under contracts that limit their use of your information.
- Legal reasons. When required by law, to protect our rights, or to protect someone's safety.
- Business transfers. As part of a merger, sale or transfer of our business.
Advertising and analytics
We use Google Ads and may use Google Analytics. Google may use cookies to show ads based on your visits to this and other sites. You can manage ad personalization at adssettings.google.com and learn more at policies.google.com/technologies/ads. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
Phone calls and text messages
If you give us your phone number, you agree that we or a participating provider may call or text you about your service request. Message and data rates may apply. Reply STOP to any text to opt out. We do not use your number for unrelated marketing without your separate consent.
Your privacy choices and rights
Depending on your state (including California, Virginia, Colorado, Connecticut, Utah, Texas and others with consumer privacy laws), you may have the right to:
- Know what personal information we collect and how we use and share it.
- Access or get a copy of your personal information.
- Correct inaccurate information.
- Delete your personal information.
- Opt out of the sale of your information, the sharing of it for cross-context behavioral advertising, and targeted advertising.
- Not be discriminated against for using these rights.
To make a request, email support@arslive.com or call +1 (855) 797-4028. We will verify your request before acting on it and respond within the time the law requires. You may use an authorized agent. We honor Global Privacy Control (GPC) browser signals as an opt-out of sharing for targeted advertising where required.
California notice at collection
In the past 12 months we have collected identifiers (name, phone, email, IP address), commercial information (service requests), internet activity, approximate geolocation (ZIP code) and audio recordings, for the purposes described above. We keep this information only as long as needed for those purposes or as required by law.
Data retention and security
We keep personal information only as long as needed for the purposes in this policy, unless a longer period is required by law. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is completely secure.
Children's privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
Links to other sites
The Site may link to other websites. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy. We will post the new version here and change the "Last updated" date.
Contact us
Arslive
Website: arslive.com
Phone: +1 (855) 797-4028
Email: support@arslive.com