Last updated: October 5, 2026
This policy explains how refunds work when you use Arslive to find a plumbing professional.
Our referral service
Arslive does not charge consumers for calling or for being connected with a plumbing provider. If you were ever charged by Arslive directly in error, contact us within 30 days of the charge and we will review it and refund any amount charged in error to the original payment method within 5 to 10 business days of approval.
Plumbing work and parts
Plumbing services, parts and materials are sold and billed by the independent provider who performs the work. Their refund, warranty and guarantee terms apply. Before work begins, we recommend that you:
- Get a written estimate that lists labor, parts and any trip or diagnostic fee.
- Ask about the provider's warranty on labor and parts.
- Ask how refunds or re-dos are handled if the problem returns.
If you are unhappy with the work
- Contact the provider first. Most issues, such as a returning leak, are covered by the provider's workmanship warranty.
- If you cannot resolve it with the provider, email support@arslive.com with your name, phone number, service address, date of service, the provider's name and a description of the problem. Include photos and your invoice if you have them.
- We will contact the provider and try to help you reach a fair resolution, usually within 5 business days. We cannot force a provider to issue a refund, but we do stop referring customers to providers who do not deal fairly.
Card disputes
If you paid the provider by credit or debit card, you may also have dispute rights with your card issuer.
Contact
Arslive
Website: arslive.com
Phone: +1 (855) 797-4028
Email: support@arslive.com